Cancellation & No Show Policy
As a courtesy to other clients and our providers, appointments must be cancelled a minimum of 24 hours in advance. We require a minimum of 50% deposit to hold appointments for all clients. No fee will be charged for appointments that are cancelled or rescheduled with at least 24 hours notice or if you show up for your scheduled appointment. Appointments cancelled or rescheduled without a minimum of 24 hours notice will result in a cancellation fee equal to your deposit. The same fee applies to no-shows. For clients who have purchased a multi-session series, no-shows and cancellations without 24-hour notice will result in forfeiture of the appointment and reduction of your series balance.
Please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience other clietns. We regret that late arrivals will not receive extension of scheduled appointments. When booking your appointments within 24 hours, Changes or Cancellations will be subject to a fee.
Due to the nature of our services, there are no refunds, or exchanges on services, prepaid series, packages, or gift certificates at any time.